Tap operating instructions

Broken tap in a ladies' washroom

Scientist Dorothy Bishop is known for her work in childhood language disorders, but often blogs about all sorts of other issues. Her post about The Bewildering Bathroom Challenge reminded me of my collection of photographs of broken taps in public washrooms. Dorothy's piece is specifically about taps in hotel bathrooms, but I have found that the more 'designed' any tap is, the more likely it is to be broken, because people really struggle to work out how to operate them. Dorothy quotes from a website that's no longer available and not named, but was presumably a designer or manufacturer of taps:

“A lot of attention in the design world is focused on creating products that are intuitive and easy to use, but sometimes a little ambiguity can be a good thing. Designed for use in restaurant and hotel bathrooms these taps embrace ambiguity to create a sense of intrigue to provide a more engaging interaction.”

— Original source unknown, quoted from deevybee.blogspot.co.uk

I expect that these 'intriguing' taps frustrated rather than delighted restaurant and hotel visitors. This page (University of Cambridge Inclusive Design Toolkit) shows that approximately 5% of the UK population could be excluded by tasks that require dexterity. Good, inclusive tap design is possible, so why exclude and frustrate your customers, staff, or clients by specifying 'intriguing' taps?

On how to use a tap, a particular type of tap, that you may not have encountered before. But don't worry, help is at hand on extension 4219.

Note the knob-type tap controls below, which are not allowed for sanitary conveniences under Part M of the Building Regulations. This photograph is of a tap in a staff kitchenette, and while taps are not specifically mentioned in clause 4.16 of the Approved Document, 4.16a requires that "All users have access to all parts of the facility".

“Any bath or washbasin tap is either controlled automatically, or is capable of being operated with a closed fist, e.g. by lever action. ”

— Approved Document M, 2013.

Taps should not need instruction notices!

Separate, wall-mounted hand dryers are installed in the rail station washroom where this picture below was taken. Concealed hand dryers are a neat idea, but are counterproductive if customers cannot find them. I wonder whether the integral soap dispensers are too difficult to refill, or whether they are broken due to misuse?

"The soap dispensers are not working and in order to provide soap we are temporarily having the soap in gallons on the top of the sinks. We are sorry for the inconvenience."

Next month I'm off to the Bath Room in Clerkenwell, so watch this space for some good examples.

Revolting doors

Revolving door in the city of London

The sign on the side-hinged door says 'Closed - Please use revolving door', but many people cannot use revolving doors. This is why Approved Document M states that:

“Revolving doors are not considered accessible. They create particular difficulties, and risk of injury, for people with visual impairment or mobility problems and for parents with children and/or pushchairs.”

— Approved Document M - Access to and use of buildings

For this reason, revolving doors are only permitted by Part M if an additional, accessible, door is provided alongside them. This door should be available at all times that the revolving door is in use, but all too often they are locked and have an 'out of order' sign directing people to use the revolving door.

This leaves all of the people mentioned above, and people with claustrophobia or cognitive impairment, waiting outside trying to get the attention of someone inside for assistance, making an accessible-but-not-inclusive entrance into an inaccessible inconvenience that segregates people by ability.

Policy 7.2 of The London Plan (2015) states: "The Mayor will require all new development in London to achieve the highest standards of accessible and inclusive design and supports the principles of inclusive design." At least one London borough supports this policy by not permitting any revolving doors but why not all of them?

Episode 93 of American radio podcast 99% Invisible highlights another issue with revolving doors in episode 93, available here. According to the programme, the revolving door was first sold on the idea that it avoided the 'After you,' 'No, please, after you...' conversations that happen with regular doors, although it was based on a previous door that was designed to prevent draughts and energy loss. 

The focus of the 99% Invisible programme is investigations by students of MIT and Andrew Shea into how many people use revolving doors when given a choice between them and conventional doors, and how this proportion can be increased with simple signs that highlight the energy saved by using the revolving doors, but also makes comments about ease of use.

Both studies (one in Massachusetts Institute of Technology and the other at Columbia University) revealed that approximately 75% of people use the conventional door when no sign about energy saving is present, perhaps because a conventional door is simpler, quicker and easier to use.

Saving energy and improving the efficiency of buildings is key to creating sustainable developments, but alternatives to revolving doors are available, and should always be used because inclusive design is also essential.

'Revolting doors' is not a typo - it was what an architect I worked called them once I'd convinced him to omit them from the project we were working on.

Who says listed buildings cannot be accessible?

Canopy of Kettner's on Romilly Street in Soho.

The application for planning approval for this large and complex site in Soho, Westminster is now complete and submitted. Withernay Projects worked closely with the design team, led by Soda., to propose a transformation to fifteen Georgian townhouses to create significantly upgraded and much more usable accommodation for Kettner's and Soho House private members' club, and 28 new guest rooms.

Eleven of the buildings on site are Grade II Listed, meaning that any changes to them are subject to Listed Building Consent under the Planning (Listed Buildings and Conservation Areas) Act. This does not mean that the current level of access cannot be improved. In fact if the proposed scheme is completed nearly all of the guest and staff areas within the buildings will be fully accessible. The exceptions are one small room on each of the upper levels of Soho House, and the regular hotel rooms. Five of the 28 guest rooms will be accessible / easily and quickly adaptable to suit the needs of a wheelchair user.

If anyone tries to tell you that older, listed buildings cannot be modified to improve access into and within them, then please put them right and direct them to Withernay Projects! Other examples include Peterborough Cathedral, the Christ Church Spitalfields Crypt and York Theatre Royal.

Liberia free of Ebola

Fountains at Somerset House

So what has a picture of the courtyard at Somerset House got to do with Liberia? Well it was here that I took a break from seeing the Sony World Photography Awards exhibition on Sunday. I don't think I was alone in needing some fresh air after seeing the Iris D'Or winning series of photographs by John Moore (Getty Images). Moore visited Liberia twice while the country was in the grip of Ebola and these photographs are the result.

On Saturday the World Health Organisation announced that Liberia was free of the disease at last. A public holiday was declared and people celebrated victory over the disease that took so many of their friends and family. Ebola continues to affect people in Guinea and Sierra Leone.

My interest in Liberia comes from knowing people who have worked there as reporters and aid workers, and from having twinned my toilet with one in Bana Town. The need for adequate sanitation continues in Liberia and in many places around the world. Populations in areas affected by conflict and natural disasters, such as the recent earthquakes in Nepal are especially in need.

Please take a look at the Toilet Twinning scheme.

New Approved Document M: Return of the cats

The three categories (cats) of the new Approved Document M for dwellings.

The new approved Document M (Access to and Use of Buildings) - Volume 1: Dwellings is now available on the Planning Portal and will be in effect from October 1, 2015.

The guidance is divided into three categories: 

Category 1: Visitable dwellings;

Category 2: Accessible and adaptable dwellings; and

Category 3: Wheelchair accessible dwellings.

Of these, only dwellings designed to meet category 1 are mandatory. The proportion of a development that is required to meet categories 2 and 3 will be set by the local authority through planning conditions.

Category 1 is broadly similar to sections 6-10 of the current (2013) Approved Document M. Category 2 is based on the Lifetime Homes standards, but with some significant changes, and Category 3 has some similarities to the Wheelchair Housing Design Guide (2006) but with more detailed guidance about accessible kitchens and bathrooms.

Rachael has given several about the changes to the residential access standards over the years, and in particular about Part M in recent months. Please get in touch if your practice is interested in learning more about it.

London Plan 2015

The London Plan - The Spatial Development Strategy for London Consolidated with Alterations Since 2011.

The latest edition of The London Plan was published today by the Mayor of London, with policies that look ahead to 2036, taking into account the rate at which the capital's population is predicted to increase by.

Pamela

Tracey of Proudlock Associates at the Pamela laboratory.

How do new ideas for streets, train stations and other aspects of the built environment get developed and tested? The London & Southeast region of the Access Association visited PAMELA in north London to find out.

PAMELA sign.

Dr. Catherine Holloway is UCL's lecturer in Accessibility Engineering and researches the effects of access aids like tactile paving and ramps on tube platforms at PAMELA. Catherine showed us the laboratory, which is currently set up to examine how people with dementia could be helped.

We talk on a large raised platform with carpets, walls, tables, chairs, crockery and cutlery to simulate a domestic environment. An incongruous array of streetlamps is suspended above the room without a roof. These are used to create realistic street lighting for the more urban experiments and will soon be replaced with LED lamps that can switch between different lighting scenarios much more quickly.

Street lights in the PAMELA lab.

The whole laboratory will decamp to a brand new campus in Stratford in a couple of years, where PAMELA's floor area will expand significantly.

Videos of people wearing various coloured hard hats while alighting from a static replica of an London Underground carriage had us asking whether the lab can really recreate the behaviour of tube passengers in a helpful way. Catherine and her colleague Derrick explained that they are analysing CCTV footage from five cameras on London Underground platforms to assess this, and also that the more undesirable behaviour of the tube network has occurred in the lab, which was a surprise.

Catherine's research is focused on the biomechanical effects of wheelchair use on the human body, and the risk of shoulder injury in particular. Other current areas of research include ARCCS, an app that uses crowd-sourced information about the accessibility of routes, including information of ground surfaces and inclines, and wearable assistive materials (WAM).

Our discussions included the ethical and physical intricacies of gathering data from experiments, how access solutions like ramps for buses in the real world rarely resemble 'perfect' lab conditions, and using wheelchairs on escalators. 

If you've now got a certain song stuck in your head (like I have) it's probably due to the above description of PAMELA's room without a roof.

There's a Wocket in my Pocket

Guests at the Pocket event at the Swiss Church in Covent Garden

Innovative residential developer Pocket has something new up its sleeve that was revealed at an event last Thursday in London. The Swiss Church in London's Covent Garden was a great choice of venue, being just around the corner from Pocket's offices in Floral Street, and having a barrel vault that design director Russ likened to the Pocket philosophy in its efficient and attractive design.

Pocket's one-bedroom compact flats have proved hugely popular with their owners who might otherwise be priced out of owning their own home in London. The company is building on this success with the two bedroom, two person concept and this event presented the ideas of nineteen architectural practices about how this could be done.

The London Housing SPG of November 2012 sets out the minimum required space for dwellings of different sizes in London, but standard 4.11 does not mention two bedroom, two person units. Pocket has established that that there is a market for this type of unit that includes joint buyers who are not a couple and single parents.

Thank you, Pocket, for an interesting and very social event. There were no wockets in attendance that I noticed. Perhaps they were hiding with the wosset in the closet of one of the apartment models?

Russ Edwards of Pocket and Peter Murray prepare to present architects with commendation awards.

Cups with handles

Teapot, cup and flowers on a cafe table.

“I was in a well known Belgian owned coffee and pastry shop recently where their cups have no handles. When I explained that I couldn’t grip the cup without a handle, they told me that it didn’t suit their style to cater for people like me and that they didn’t get many ‘of my type’ in there. Little wonder.”

— Commenter on BBC News article about the recent DisabledGo Report.

“Why don’t you just find a café that has cups with handles then?”

— A response to the comment above on the BBC News article about the Report.

These are two of hundreds of comments made on a BBC News article of November 6th, about DisabledGo's survey of over 30,000 UK shops and restaurants. The first describes dreadful customer service and discrimination, and its response is typical of many of the comments made on the article that show that we've still got a way to go with changing attitudes as well as adapting buildings. The key findings of the report include:

“ Two thirds of retail staff have no training in how to help disabled customers; 40% of restaurants and a third of department stores do not have an accessible toilet; and 20% of high street shops have no ramps for wheelchairs.”

— DisabledGo news page.

Providing an option of cups with handles is similar to providing a choice of seating in public spaces and many other aspects of inclusive design: different people have different needs. When it comes to sitting down for a rest the people who need to do so most are often denied the opportunity if seats without armrests are the only option. Anyone who has suffered back pain will know how difficult it is to stand up from a seat like this.

The Belgian-owned coffee and pastry chain lost a customer that day, and given the media's attention to the DisabledGo report, I imagine it will lose a few more.

International Day of People with Disability

Sign at the entrance to Sutton House in Hackney

Did you know that Wednesday December 3rd is the 2014 International Day of People with Disability? While some people may grumble about there being 'A Day' for everything they are a useful way of raising awareness and encouraging understanding of the groups that they represent.

International Day of People with Disability and World Toilet Day (see this post) are two that I particularly support.

The image at the top of this post was chosen firstly because it made me laugh: the world is not yet inclusive enough for disabled people to expect to be to get into a sixteenth century house in the same way that everyone else does. Signs like this usually direct people to an alternative entrance. Secondly the sign is a reminder of the aim of inclusive design; that one day everyone will be supported by their environment without the need for segregation according to ability.

Sutton House is well worth a visit. Unfortunately many parts of the interior involve steps and other obstacles. I wish I'd made a note of exactly how much can be seen without steps. From memory the entrance level with Tudor Oak linenfold panelling, cafe and courtyard are step-free. The cakes and coffee in the cafe are also recommended.