Access to Hotels for People with Hearing Loss is the first guidance document to be published by the Inclusive Hotels Network and is now available to download from our page on the CAE site.
Written by architect Chris Harrowell and the IHN, the 40 page document goes much further than Approved Document M in explaining how to make hotel guest rooms and facilities accessible to people with hearing loss.
Hotel, hostel and bed & breakfast operators should be aware that as service providers they cannot legally discriminate against people with disabilities (and other ‘protected characteristics’), and should provide an equal service to all guests. But how should they go about doing this? This is what the Inclusive Hotels Network aims to address.
The guidance of Approved Document M states the necessity of providing visual as well as audible alarms in places where people may be alone, the importance of lighting to assist people who use sign language or lip-reading and electronic hearing assistance among other features. However these provisions must be supported with staff training, good management and an understanding of the people’s needs.
Baroness Thomas of Winchester has shown her support for the Network by writing the foreword for all the guidance documents.
The guidance is free to download so please share widely with architects, hospitality industry contacts and access friends!
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Minor revisions were made to this document in October 2017.
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